Shri Vasu Enterprises (“us”, “we”, or “Company”) is the creator and publisher of the internet e-commerce portal www.svherbals.com (the “Website”), which, among other things, facilitates the sale of ayurvedic medicines (“Products”) and provides various other related services to the Website’s Users (“Services”).
This privacy statement (“Privacy Policy”) explains how we collect, use, share, and protect personal information regarding Website Users and visitors (collectively referred to as “you” or “Users” in this Privacy Statement). This Privacy Policy and the Terms of Use govern your use of the Website.
We are committed to treating data privacy seriously. This Privacy Policy explains how we gather and utilise your information on the Website. As a visitor/ customer to the Website, you are advised to please read the Privacy Policy carefully. By using the Website’s services, you consent to us collecting and using your personal information in the ways described in this Privacy Policy.
Personal information gathered by us
We may collect the following personally identifiable information about you as part of your registration process on our Website, including, without limitation, your name, first and last name, email address, mobile phone number, contact details, username and password you created for setting up your account on the Website, date of birth, age, gender, residential address, shipping address, postal code, and information about the pages that you visit, the links you clicked on the Website, the number of times you visited/ accessed a particular page on the Website and any such browsing information etc. We might receive certain information about you from other sources, such as updated delivery status and the shipping address information provided by you to our carriers, which we shall use to correct our records so as to enable us to deliver your next purchase more easily.
You can choose not to share your personal information with us, but you may not be able to utilise and access all of the Website’s features if you do. We utilise the personal information you supplied when you opened your account with us for a variety of purposes, including processing transactions, responding to requests and/or queries, and communicating with you.
Why do we collect your personal information
We will gather personally identifiable information about you through a voluntary registration process, an online survey, or a combination of the two. The information we learn and gather about you, whether personal or otherwise, is used for registering you on our Website, verifying your identity so that you can use the Website, for conducting transactions to make the payment process easier on the Website, communicating with you, conveying any of our promotional offers to you, communicating and updating you regarding our products and services as well as maintaining your account with us.
Your data is used to operate, offer, develop, and enhance our products and services. Without limitation, these purposes include:
We use your information to accept, handle, and process your orders, deliver the product(s) you bought, process payments for purchases you placed on our Website, communicate with you about the status of your transaction, and bring you promotional offers.
We use your personal information to provide functionality and to analyse the performance of our Website so that we can correct any faults and improve the user experience and effectiveness of the website as a whole.
Your personal information is used to suggest promotions and products that may be of interest to you. Furthermore, we utilise your personal information to recognise your interests and customise and personalize your Website experience.
We use your personal information to contact with you via various channels, such as phone, e-mail, or chat, regarding your usage of our Website, such as orders placed, questions asked, and to promote certain promotional offers now running on our products etc.
We use your personal information to show you interest-based advertisements for certain of our items as described on our Website.
When you engage with us through the Website or from other sources, such as social media, we receive and retain information like updated delivery status and address information provided by you to our carriers. When you browse, access, or use the Website, our servers may collect information about your actions on the Website, either directly or indirectly, through cookies, permissions, or other trackers.
Our Website may contain links to other third party websites, we are not responsible for the privacy practises of third-party websites that we do not own, manage, or control. A “Do Not Track” feature is also available in some web browsers. This feature allows you to advise the website that you visited that you do not want your online behaviour recorded on that page. All browsers do not yet have the same features. Our website is not set up to respond to those signals at this time.
Consent
You consent to the collection and use of the information you disclose on our Website in accordance with this Privacy Policy, including but not limited to your consent to share your information as per this Privacy Policy, by using our Website and/or providing your personal information while registering your account on our Website. By accessing and using the Website, you agree to our Privacy Policy, Terms of Use, Shipping Policy, and Cancellation Policy and further consent to our use and disclosure of your personal information in any way that the Privacy Policy permits.
When your personal information may be disclosed to other parties
We will never sell or share your personal information with a third party for profit. We may share or be required to share your personal information, without limitation, as follows;
With our business associates/ partners in order to deliver you the products that you have ordered from our Website
With our payment gateway partner when you made a payment using your credit/ debit card on our Website;
With the concerned authorities when it is a legal obligation to do so, e.g. to assist in detecting and preventing fraud
With the concerned authorities when it is a requirement in connection with regulatory reporting, litigation, or asserting or defensing our rights
When we have a legitimate business reason for doing so;
when we want to send you information and promotional material regarding our products and services;
when we have sought for your permission to share it and you have consented
to improve your online shopping experience with us.
With whom your personal information will be shared
We shall not use your financial information for any other purpose than to execute a transaction/order that you have placed with us through our Website. We do not rent, sell, or share your personal information, and we will not disclose any of your personally identifiable information to third parties unless you have placed an order for one of our products and such information is required to be shared with our third-party associates partners in order for the products to be delivered to you successfully. We’ve made suitable arrangements with our third-party partners. This means they are not allowed to do anything with your personal information that is not authorised by us. Our third party partners hold your personal information securely and retain it only for the period specified in our contract with them Furthermore, we may use your personal information for promotional offers, to assist in the investigation, prevention, or prosecution of unlawful and illegal activities, suspected fraud, a potential threat to the safety and security of any person, a violation of the Website’s terms of service, or to defend against legal claims; special circumstances such as compliance with court orders, requests/orders from legal authorities or law enforcement agencies requiring such disclosure.
How do we secure and protect your personal information
We are dedicated to safeguarding your personal information that we collect, hold, and store. To protect your personal information from unauthorised access, alteration, transmission, or deletion, we have implemented security measures and suitable physical, technological, and administrative safeguards. Our servers are only available to a limited number of authorised workers, and your personal information is shared with concerned authority on a strict need to know basis so as to complete the transaction and to provide you with the products requested by you from our Website. Though we make every effort to protect the security of your personally identifiable information, transmissions via the internet cannot be guaranteed to be completely secure. By using this Website, you accept that we will not be liable for the disclosure of your information as a result of transmission mistakes or unauthorised third-party activity. We store the information we gather about you on our systems or with our third-party service providers for as long as it is needed for the purposes outlined in this Privacy Policy, as well as for legal and regulatory purposes. We will take all reasonable steps to erase any personal information about you that is no longer needed. By accessing the Website and by providing us with your information, you agree;
that we can communicate with you electronically regarding the security, privacy and administrative issues relating to your use of our Website; and
that we can take adequate physical, managerial and technical safeguards to preserve the integrity and security of your data till the time you use and access our Website.
Children’s privacy
All financial transactions on our website must be completed by adults. If you are not an adult i.e You may access and view our Website as a minor under the age of 18 (eighteen), but you are not permitted to make any purchases without adult supervision. Furthermore, minors are not permitted to register or submit personal information on our website.
Procedure to take if any inaccuracies in your personal information supplied to us
Our Website provides you with the ability to amend or update any information you have supplied to us online. In the event of loss of access details, you can send an email to info@svherbals.com
Contact us
For any further questions and complaints related to privacy under the applicable laws and regulations, you could reach us at:
Contact email address: info@svherbals.com
